Returns & Exchanges
30 Days Return/Exchange Guarantee
Thank you for shopping at Whatlovely.
We accept returns/exchanges within 30 days of receipt if you are not completely satisfied with the items you received. However please make sure that any item you return is in an as-new condition.
Simply drop us an email before returning anything and we will try our best to comply with your request. Please don't return to the address on the package you received.
What is Whatlovely’s Return/Exchange Policy?
1. Returns must be received in a new condition, unused, unworn, unwashed. If not, we reserve the right to reject the refund/exchange.
2. Return shipping fees are at your own expense.
3. We do not accept returned packages if you have not notified us beforehand.
4. We do not accept packages that are returned using a COD service.
5.No exchange or return on last chance products, lingerie, bodysuits and swimwear.
6. Do NOT return items to the address on the package as we will not receive it and will therefore be unable to issue a refund/exchange.
How Do I Return Something for a Refund?
1.Submit return request→2.Request approved→3.Receive return address→4.Send us the return tracking number→5.Returned package received→6.Refund issued
1. Submit a return request by sending us an email at email@example.com
2. Our customer service will normally reply to you within one working day.
3. Please return the package through your local post office to avoid tax issues when it arrives in our country.
4. Please send us the tracking number for your returned parcel. This is important. If we do not receive a tracking number, we will not issue a refund.
5. The refund will be released within 5 working days after we have received your package.
How Do I Return Something for Exchange?
1. Follow steps 1-4 as above
2. Your exchange will be processed once we have received your return info.
What if an item is missing from my package?
In certain cases we may have to split your order so that you can receive some items faster. Please contact us at firstname.lastname@example.org if you are missing any items as they may have been sent in another parcel.
If an item IS missing, we will either send it to you separately as quickly as possible, or if you prefer, refund you for that item.
What if my package was refused or undeliverable?
1. Please confirm with our customer service team the shipping address you entered when ordering.
2. If you moved home after shipping, or the courier/mailman could not gain access to your address, and you wish us to resend a returned parcel, you agree to cover shipping costs.
3. If you refuse delivery and the parcel is returned to us, you will only be reimbursed with 50% of your payment. The parcel must have been received at our end before we will refund you.
4. We will resend the order or refund you only once the original order is returned to us.
We will NOT accept order cancellation request if the order has already been shipped, otherwise, you will be refunded 95% if it’s cancelled within 24 hours of purchase because we will charge 5% cancellation fee. (Normally, you will receive the refund within 3 working days) Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied.
Email us at email@example.com