In this special period, thanks for your support on making an order from our store.
But sorry to say some of our parcels will have to be delayed to varied extent due to delivery services limited by government restrictions and the cancellation of the flight. If you have any question or face any difficulties, we're glad to hear your voice. Finally we sincerely apologize for the trouble to you.
Tips: Coronavirus (COVID-19) won't spread by objects which means you don't need to worry about the parcels you received.
But remember you still need wash hands often. Take care of your family and yourself. Wish you good health!
Customer Service Team
Receiving time = Processing time + Shipping time.
I. Processing time: Within 5-7 Business Days (including: Quality control, Packing & Sorting).
- All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
- We will reserve a tracking# from USPS once order placed which means the shipping status may be stopped at "PRE-SHIPMENT" or "Label Created, not yet in system" around 5 business days before the package arrives at our US distribution center.
II. Shipping Time
- Flat Rate Shipping: 20-25 business days ($1.99)
- Standard Shipping: 10-20 business days ($3.59)
- Express Shipping: 8-14 business days ($6.99)
- Express Shipping(order$150+): 8-14 business days (free)
Something you need to know before ordering:
- For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
- Indiedoll cannot be responsible for accurate shipping time and will not offer full refund because an order arrived later than expected.
- Indiedoll is not responsible for Customs House Taxes which happens sometimes according to the Local Regulations.
- Indiedoll is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly.
- If you have any other questions, please contact our customer service via email: firstname.lastname@example.org . (*Your email will be replied in 48 business hours.)
- All shipping & delivery lead times are estimated by business time.
- Thank you for your patience to read to the last character.
III. How to Track your order
All of our parcels are delivered by USPS. And you will be given a tracking number once the order placed. You can track your order on www.usps.com